Refund policy

We offer a 30-day return period, meaning you have 30 days from receiving your item to request a return.

To be eligible for a return, items must be unused, in original condition and packaging, and accompanied by proof of purchase.

To initiate a return, contact us at info@afhzam.com. Approved returns must be sent to:

Afhzam Traders
Epic Solutions
1004 Spring Cypress Road
Spring, Texas 77373

Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items
Certain items cannot be returned, including:

• Custom or personalized products
• Clearance or sale items
• Gift cards

• Hazardous or restricted shipping materials

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges
To receive a different item, please complete a return and place a new order once approved.

Refund Processing
Once your return is received and inspected, we will notify you of approval status. Approved refunds are issued to the original payment method within 10 business days. Banks and card issuers may take additional time to finalize posting.

If more than 15 business days have passed since approval, contact info@afhzam.com